Privacy & Security

AI99 Privacy Policy

Your personal information matters most to us. Find out transparently how AI99 collects, stores, and protects your data — all in one place.

Last updated: January 2026


AI99's Commitment to Protecting Your Data

We believe every player has the right to have their personal information kept completely secure. These six core principles form the foundation of AI99's Privacy Policy.

Encryption Protection

All your personal information and transactions are secured with SSL/TLS encryption technology. Third parties can never access your data.

No Sale of Data

AI99 never sells your personal information to third parties. Your data is used exclusively for the purpose of providing our services.

Your Control

You have the right to view, correct, or delete your data at any time. Contact us whenever you need to manage your information.

Limited retention period

Your information is retained only for as long as necessary. After account closure, data is automatically deleted according to the defined retention schedule.

International Standards

We comply with GDPR and international data protection standards, maintaining the highest global benchmarks in how your information is handled.

Transparent communication

You will be notified in advance of any changes to the Privacy Policy. There are no hidden terms — everything is communicated clearly.


1. Introduction

AI99 (www.ai99.wine) is an international-standard online gaming platform serving players in Bangladesh and around the world. Our Privacy Policy explains in detail how we collect, store, and use your personal information.

We believe protecting every player's privacy is not just a legal obligation — it is our ethical responsibility. By using AI99, you agree to this Privacy Policy. Please read the full document carefully before registering.

In brief: AI99 never sells, shares, or unnecessarily retains your information. You always remain in full control of your data.

This Privacy Policy has been drafted in accordance with the international GDPR (General Data Protection Regulation) and applicable local laws. For any questions or concerns, please reach out to our data protection team.

2. What Information We Collect

AI99 collects only the information that is necessary. Collecting unnecessary or excessive data goes against our policy. Below is a full breakdown of the types of information we collect:

Information provided directly:

  • Name, email address & mobile number
  • Date of Birth & Nationality
  • Address & Postal Code
  • KYC documents — such as a copy of your national ID or passport
  • Payment method details (card numbers are not stored directly)

Automatically collected information:

  • IP Address & Device Type
  • Browser version & operating system
  • Activity logs and session data on the platform
  • Service usage data collected via cookies and tracking pixels
  • Game History & Betting Activity
We never store your full payment card number. Payment information is always processed through a secure third-party payment gateway in compliance with PCI DSS standards.

3. Use of Information

AI99 uses the information it collects solely for specific, legitimate purposes. We never use your data for any other purpose without your consent.

Purpose Data Used Legal Basis
Account Management Name, email, phone Contractual Obligations
Identity Verification (KYC) ID document, date of birth Legal Obligation
Payment Processing Payment Method Details Contractual Obligations
Fraud Prevention IP, Device & Transaction Logs Legitimate Interest
Customer Support Contact Information Contractual Obligations
Marketing (Optional) Email & Preference Data Consent

You may opt out of marketing communications at any time. You can easily unsubscribe from marketing emails via your account settings or by contacting our support team.

4. Data Sharing & Third Parties

AI99 never sells your personal information. However, in certain limited circumstances, data may be shared with trusted third parties:

  • Payment Processors: To process financial transactions — only the necessary information.
  • Identity Verification Services: To complete the KYC process.
  • IT Service Providers: For platform operation and security.
  • Legal Authorities: In compliance with court orders or government directives — only when legally required.
  • Responsible Gaming Organization: To provide support to players experiencing difficulties.
Important: AI99 never shares your personal information with advertising companies, data brokers, or other gaming platforms. This is a strict, non-negotiable policy.

All third parties we work with are bound by strict data protection agreements. They may not use your information for any purpose other than those directed by AI99.

5. Cookies Policy

AI99 uses cookies on its website to improve service quality and personalize your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

  • Essential Cookies: Essential for maintaining login sessions and platform security. These cannot be disabled.
  • Functional Cookies: Used to remember your preferences and language settings.
  • Analytics Cookies: Helps analyze platform usage to improve our services.
  • Marketing Cookies: To show you relevant ads and offers — with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

6. Security Measures

AI99 protects your information using the highest industry-standard security technologies. Our security team monitors systems 24/7.

  • 256-bit SSL Encryption: All data transfers are encrypted.
  • Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
  • Regular Security Audits: Penetration testing conducted by third-party security experts.
  • Firewall & DDoS Protection: Protecting systems from cyber attacks.
  • Data Backup: Regular encrypted backups stored on secure servers.
In the event of a security breach, AI99 will notify affected users within the legally required timeframe and take all necessary action.

7. Your Rights

Under GDPR and international data protection laws, you have a number of important rights over your own data. AI99 fully supports and upholds these rights.

Right of Access

The right to know what information we hold about you and to receive a copy of it.

Right to Rectification

The right to request correction of any inaccurate or incomplete information.

Right to Erasure

The right to request deletion of your data under certain conditions.

Right to Restrict Processing

Request to restrict the processing of your data in certain circumstances.

Right to Portability

The right to receive your data in a machine-readable format.

Right to Object

The right to object to the processing of your data for marketing purposes.

To exercise any of these rights, please contact our support team. Requests are typically responded to within 30 days.

8. Child Protection

AI99 is a platform strictly intended for adults. We do not knowingly collect personal information from anyone under the age of 18.

Age is verified at registration and identity documents are checked during the KYC process. If we determine that an account has been created by someone under 18, it will be immediately closed and all associated data will be deleted.

If you believe a minor is using AI99, please contact us immediately. Child protection is our highest priority.

9. Data Retention Period

AI99 retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

Data Type Retention Period
Account Information 5 years after account closure
Financial Transaction Records 7 years as required by law
KYC Documents 5 years after account closure
Customer Support Contact 3 years after last contact
Marketing Preferences Deleted immediately upon opt-out
Cookies & Session Data After session ends or up to 1 year maximum

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified in any way.

10. Privacy Policy Changes

AI99 reserves the right to update this Privacy Policy as needed. When significant changes are made, we will notify you through the following methods:

  • Details of any changes will be sent to your registered email address.
  • A notification will be displayed when you log in to the platform.
  • The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of AI99 after any changes have been made will be considered acceptance of the updated policy. We encourage you to review this page regularly.

Check the "Last Updated" date at the top of this page. If it has changed, the Privacy Policy has been revised.

11. Contact Us

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our data protection team:

  • Email: [email protected]
  • Live Chat: Available 24/7 in the bottom-right corner of the platform
  • Response time: Usually within 24–48 hours

You also have the right to lodge a complaint with the relevant data protection authority in your country regarding any data protection concerns. For more general inquiries, visit our FAQ Page See.


Your data is safe — play with complete peace of mind!

Register at AI99 and enjoy the thrill of casino, sports, and slots gaming in a fully secure environment.

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